Things worth asking first

No.

FindNightNanny does not conduct identity verification, criminal background checks, reference checks, credential verification, or any other screening of caregivers. Email verification only confirms access to the email address associated with the account and should not be considered an endorsement, recommendation, or determination that a caregiver is qualified, trustworthy, suitable, or safe. Parents are responsible for conducting their own due diligence before hiring any caregiver.

What that leaves you to do, in full

It means somebody can open that inbox. A caregiver appears in search once she has confirmed the email address on her account and her listing is complete, and that is the only thing anybody here checks. It says nothing about who she is, what she can do, or whether she should be in your house.

Searching, the map and every profile are free for everyone. Contacting a night nanny — starting a conversation, or sending a care request — takes a family membership, a trial or a free pass.

Conversations and care requests you already have keep working without one, and if a night nanny writes to you first, you can answer. A trial comes from a trial link, and a free pass is given by Night Nanny. Neither needs a card, and nothing is charged when either ends; after that, a family membership is what lets you keep contacting night nannies.

What a family membership costs

Night nannies use everything free, and being listed is free for everyone. Some profiles are listed first because they are Featured: the night nanny pays for a membership, or Night Nanny has granted it for a limited time. Featured means a higher place in the list — never a listing, and never an introduction.

Directly. Night Nanny does not process care payments and takes no cut of them — you and the night nanny agree the fee, the nights and the arrangements between you.

Rates on profiles are per hour, so you can compare one night nanny with another. When you send a care request it states the hours and shows the total, so both of you agree the same figure.

You arrange it with her, and Night Nanny is not part of the arrangement. She is not our employee, our contractor or our agent, and we are not a party to whatever you and she agree. That is worth knowing before you agree it, because whether she is your employee or self-employed — and what that means for tax, insurance and notice — is a question about your household and hers, and neither of you can get an answer to it from us.

A review can only be written by a parent — or a night nanny — whose overnight care request on the platform has had its first night of care: an accepted booking once that night is over, or one cancelled after its first night. There is no other route to leaving one, so a profile cannot accumulate reviews from people it never worked with. Once a booking is reported as a no-show, no review can be written on it: reviews already shown on it stay published, and one written before the report but not yet shown is never shown.

Your conversation is between you and the night nanny. An administrator can open it or download a copy — for a report, or a safety concern — and both actions require a written reason and are recorded under their name in a log nothing on this platform can edit or delete.

We say this plainly rather than promising privacy we do not deliver.

Your street address is never on your profile, never in search, and never on a card. It is shared with the people you have agreed to work with — when a care request is accepted, in both directions, one booking at a time. Every time either of you opens it we record who looked and when, and you can see that list in Settings. If the booking is declined, cancelled or marked as a no-show, or either of you blocks the other, the address stops being shared at once; after a booking is completed it stays available for seven more days, for anything left behind, and then stops.

Before that, the most anyone sees is your city and a map pin moved several hundred metres from where you actually are. It works the same way in both directions: when a booking is accepted you get the other person’s address, and they get yours.

Yes. Both of you can review the other. Each of you can write one review once the first night is over, and reviews stay open until 14 days after the booking is marked completed (by the family, or automatically about three days after the last night) or called off. Neither review is shown until both are written or reviews close, and no review can be written after that. A review can be changed until it's shown; after that it's final. Your profile carries your rating the way hers does, and you can reply once to a review of you.

You can block anyone instantly: they cannot message you, cannot send care requests, and disappear from your search results. You can also report a profile, a message or a review. An administrator may suspend or delete an account, take a profile out of search, hide a message or a review, or lock a conversation — and those are the limits of what Night Nanny can do.

What we cannot do is stand behind anybody. If something goes wrong between you and a caregiver, it is between you and the caregiver.

Answer a few questions about your work, then finish your listing — the hours you work overnight and a photo. Once your email is confirmed and the listing is complete, families can find you. Nothing is sent anywhere for approval and nobody here looks at it first.

The training and checks you list are published as your statements, in your words, under a heading that says so. We do not ask you for a document and we do not hold one.

The full sequence is here